Support/Help

Store Help

We ship directly to our customers worldwide. Your order will be processed on a secure server at GreenTeaMerchant.com, then efficiently handled and shipped from Mountain Home, Arkansas USA or Shizuoka, Japan. Our Japanese green tea products are neither sold nor distributed in Japan from this web site. All of our teas are packaged in foil bags, so they arrive to you fresh. We offer Guaranteed Satisfaction and Free Shipping, as explained below.

Privacy Policy

ShizuokaTea.com and its employees have never released and will continue to refuse to release the private information of its customers for any reason at any time, now or in the future.

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About GreenTeaMerchant.com

Our online shopping cart software resides at GreenTeaMerchant.com. We are the owners of the software and the URL. Your purchases will not be processed by an outside software service provider.

Retail Tea Store Orders - Guarantee, Shipping, Delivery, Receipt, & Taxes

Store Guarantee: We accept Visa, MasterCard, American Express and PayPal. All transactions are processed on a secure server. If for any reason you are not completely satisfied with any of our "consumer-packaged" products, please provide us with your purchase information, and we will, without question, give you a full and unconditional refund (excluding applicable shipping fees). There is no need to return the product. You may make use of it as you desire. We reserve the right to limit future sales to anyone who takes unfair advantage of this generous privilege. "Plain Wrap" bulk packaged loose leaf teas, "100 Pack Tea Bags Without Box", "100 Pack Green Tea Powder Sticks/Packets" and wholesale orders are not included our Guaranteed Satisfaction Policy.

Free Shipping: Free shipping is effective for all orders shipped worldwide of $40 or more. Orders of less than $36 will be billed a flat rate of only $5 for shipping and handling, while those of $36 to $39 at only $2.

Delivery: Almost all consumer-packaged and “Plain Wrap” bulk orders are shipped without tracking from either the USA or Japan by regular air mail, or in the case of large packages, by ground or ocean freight. Most orders arrive within 10 days under normal conditions. Please contact us before you place your order if you wish to pay extra for it to be shipped with tracking, insurance, return receipt or by registered mail. Overnight or other expedited shipments are usually not available. We regularly use the USPS, Japan Post and UPS (includes automatic tracking) at our discretion. These shippers are highly efficient and we rarely have problems with them.

Our shipments are sometimes subject to customs inspection, which may delay the arrival of your order, and for which we have no control over. Please contact us if you have not received your tea within 30 days. If after 30 days your order has been determined to be lost, abandoned or stolen, we will give you a full refund less any previously paid shipping and handling charges. We will not make a shipment twice to the same address where problems have occurred unless the shippee pays additionally for secure delivery service.

Order Processing, Order Receipt: Once you submit your order, and it is successfully processed by our secure server, your browser will display an order summary entitled "GreenTeaMerchant.com Order Receipt." Please print this page for your records. Shortly thereafter, you will receive an email confirmation as well, but this email could be delayed owing to Internet server traffic. You will not receive a follow up e-mail after your purchase has been shipped because most orders arrive within a relatively short time period.

Taxes: Tea is not subject to sales/consumption tax in the US. Sales/consumption tax on shipments outside the US will be collected by the carrier, dependent upon the local tax authority regulations, and is the responsibility of the buyer. If tea is taxed in your part of the world (Europe for example), the carrier will collect this tax from you, the buyer.

Wholesale Tea Orders - Guarantee, Shipping, Delivery, Receipt, & Taxes

Store Guarantee: We accept Visa, MasterCard, American Express and Paypal. All transactions are processed on a secure server. We also accept checks, money orders, electronic transfers and LC with the order. Please inquire about Japanese Yen payment with discount for "Shipped From Japan" orders. Payment by check orders will be delayed for bank clearance. ShizuokaTea.com accepts merchandise returns with prior authorization in writing. Products must be returned in their original unopened condition and shipped at the expense of the sending party to Mountain Home, Arkansas USA. Allowances are made to resellers for returns made by their retail customers on a case-by-case basis.

Free Shipping: Free shipping is effective for all carton orders when delivered in the continental USA from Mountain Home, Arkansas. The shipping cost for orders delivered outside the continental US and shipped from Japan is by quotation. ShizuokaTea.com is not responsible for damaged merchandise. Claims for merchandise damaged during delivery are the responsibility of, and must be made to, the shipping service company.

Delivery: Your shipment should arrive under normal conditions within five business days for continental US orders, or up to fourteen business days for orders outside the continental US if shipped by air freight. Shipping time from Japan is by estimate and depends on the method of shipment. Please contact us if there are any problems with the delivery of your product. All free shipping deliveries are made by the USPS or UPS ground delivery service. All other deliveries are made by the best available method.

Order Processing, Order Receipt: Please see retail section above.

Taxes: Please see retail section above.

Samples: Please send your request to us. Samples of tea bags for taste testing, tea bag boxes and loose leaf packages (without tea) are available free of charge. Samples of loose leaf teas and tea powders should be purchased at our online Store. The cost of these samples will be credited to you upon the completion of a wholesale order and your request.


For best customer service please contact us first by e-mail.

  • USA Office
    ShizuokaTea.com

    20651 Golden Springs Road, Suite 271
    Walnut, CA 91789 USA
    Tel: (1) 909-598-9255
  • Buying Office
    ShizuokaTea.com

    2-19-32 Hamatome
    Yaizu, Shizuoka, Japan 425-0012
    Tel: (81) 8035869596